Nimbus Disability and the Access Card

We have partnered with Nimbus Disability to provide our customers with a more consistent and improved experience when accessing necessary support, allowing you to book online with no need to carry documents or explain your circumstances to staff at the venue.

The scheme is designed for all customers who require adjustments to make their visit more comfortable:

  • essential companion tickets,
  • access to queue assists,
  • raised viewing platforms,
  • accessible entrances,
  • BSL interpretation visibility,
  • and other reasonable adjustments.

By partnering with Nimbus Disability, which is run by and for disabled people, we can better understand and meet your access requirements in a consistent and secure manner. This also helps to protect these provisions from potential misuse.

Nimbus Disability logo

There is no cost to you, unless you wish to upgrade to a full Access Card.

What are the options?

A FREE Digital Access Pass

COMING SOON
We’re working on this and will be launching soon.

  • You can submit a free application for a Digital Access Pass which allows you to make bookings with a venue for three years.
  • As part of the application, you will need to provide relevant evidence and a narrative about your access requirements, allowing Nimbus to allocate the appropriate symbols representing the barriers you face.
  • Once your application is approved, your Digital Access Pass will be issued via email.
  • Make your online booking, entering your Digital Access Pass ID number when prompted.
Example of an Access Card

The Access Card

  • The Access Card is a universal way of conveying your access requirements that clearly communicates your requirements to thousands of organisations, venues, events, and ticketing systems across the UK and beyond.
  • It costs just £15 for three years – you can choose to upgrade your free registration to a full Access Card through the application process.
  • The Access Card features symbols that discreetly highlight the barriers you face and the reasonable adjustments you may need, such as level access, essential companion, or assistance with visual or auditory information.
  • Presenting your Access Card or its unique identification number can often reduce the need for repeated explanations and the submission of extensive personal documentation.
  • The Access Card can also work online with ticketing systems to unlock necessary access facilities.
  • The Access Card app provides a personalised directory of accessible venues.

How to apply

To apply for an Access Card, please click the button below where you can describe your access requirements and upload supporting documentation.

Apply for an Access Card

FAQs

What is the Access Card?

The Access Card (sometimes referred to as a Nimbus Card, or the CredAbility Card) translates your disability/impairment into symbols that highlight the barriers you face and the reasonable adjustments you might need.

This informs providers quickly and discreetly about what support you need and may gain you access to things like concessionary ticket prices and complex reasonable adjustments without having to go further into your personal details.

It’s all based on your rights under the Equality Act and providers’ responsibilities.

For more information, check out the Access Card website at www.accesscard.online and their knowledge base at knowledge.accesscard.online

Who are Nimbus Disability?

Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a leading authority on accessible ticketing in the UK.

When you register, Nimbus Disability will handle all your information securely and safely without us ever having cause to see the detail behind why you need accessible seating options.

Once you’ve registered, Nimbus will then provide you with an ID number which you can then use to link your access needs to our booking system.

If you’re unable to use online forms or access online sales due to the nature of your impairment, you will still need to register. Nimbus can assist you with telephone registration by calling 0330 808 5108.

For more information, check out the Access Card website at www.accesscard.online and their knowledge base at knowledge.accesscard.online

I didn’t need to do this in the past – why the change?

We are committed to making our services as accessible as possible and ensuring we understand and can effectively meet the diverse needs of our customers with disabilities. By working with Nimbus Disability and their recognised and award-winning Access Card scheme, we can:

  • Provide a more consistent and reliable way to assess and accommodate access requirements.
  • Offer a streamlined booking process, potentially including online booking for access provisions.
  • Ensure our staff can provide appropriate support based on validated access needs.
  • Help protect access provisions from potential misuse.

Our commitment to accessibility remains unchanged, and our friendly team is still here to support you if you have any questions or need assistance. For further support, please contact us.

How can I book accessible tickets online?

Accessible tickets are purchased using the same online process as all of our tickets. If your ticket selection requires a valid Access Card or Digital Access Pass, you will be prompted to enter it to complete the booking.

Once you have a Digital Access Pass, you can book other events at the same venue without needing to re-apply. If you upgrade to an Access Card, you can use it with thousands of other venues.

Can I upgrade to the Access Card after I’ve registered for free?

You can upgrade your registration to a full Access Card at the beginning or at the end of the application for just £15 for three years.

I already have an Access Card, do I need to apply again?

If you already have a valid Access Card, you do not need to apply again, just enter your ID number when booking.

If your Access Card has expired, you can renew it on the Access Card website

I already have a Digital Access Pass, do I need to apply again?

If you have a Digital Access Pass issued in the last 3 years for the same venue, enter the ID number (found on your confirmation email).

If you have a Digital Access Pass for another venue, it is only valid for that venue. You will need to apply again.